Good morning everyone!
Disclaimer Gulping The Wild Air’s sunshine filled cloud background is NOT in real time. I repeat, this background does not reflect the rainy day that majority of Missourians will be experiencing today. Due to this overwhelming news at 9:30 a.m., I suggest making coffee, staying in your pajamas and read my blog.
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Thank you to The Weather Channel for creating such a fine visual aid. |
Now imagine you are the state of Missouri and the green blob surrounding you is your daily communication. For those of you who are not familiar with Doppler Radar in connection with the communication analogy, just follow this logic. The majority of our communication is unintentional without practice and for the most part easy. We talk to people every day without truly thinking of the beauty it takes for two people to have a conversation with all of the complexities of not only forming the message, but understanding the message while eliminating distractions. Now the yellow specs are those moments where we as communicator really need to focus on the production, the lightning, the thunder and excitement. This could be a public speech, a mass email, a blog or even premeditating a conversation.
As the Employee Activities Coordinator for Barnes-Jewish Hospital (BJH), I strive for the lightning when communicating to my 10,000 team members. You want the dazzle, hit the mark and wow the audience just like a lightning bolt. Unfortunately, after every flash of lightning comes the thunder. The thunder can be small and only a thought by you as improvements for the next message. Or the thunder can be loud and heard by all.
On Thursday, I created a thunderous thunder experience. After sending a standard All BJH email about our Celebration Picnic, I noticed something was missing…
"Just fill out the attached order form and email it..." Scramble set in with our team members. Attached, what is attached? How can I complete an invisible form? The thunder could be heard resonating throughout the hospital as realized I forgot the attachment.
Instead of panicking and sending a retraction notice immediately, I evaluated the situation through our previous email’s tone, medium and number of people who had read the message to create with our communication team the following email entitled, Picnic: Oops or Intentional:
“Barnes-Jewish team members:
We could say that forgetting to attach the picnic flyer and to-go order form was an "oops" but here's what we're going with ...
- We wanted the opportunity to remind you one more time not to forget to mark May 8 on your calendar. Yes, that's the day of the BJH picnic!
- We are so excited about the picnic, we keep wanting to share our enthusiasm!
- Better yet, we REALLY hope to see you there!
If you just can't make it, feel free to order a pre-packaged “to-go” meal. Fill out the attached order form and email it to PRIVACY@bjc.org or fax to 747-SECRET by Monday, April 30. To-go meals can be picked up between 10:30 a.m. and 2:30 p.m. at Hudlin Park or in the north cafeteria but are not available in the evening. No "to-go" entree requests will be accepted the day of the event.
That's all for this week ...”
Immediately, positive responses flooded into our mailbox.
“Thanks for brightening my day.”
“I sent in my “to-go” order form.”
“I can’t wait to participate in the dunking booth.”
Whooo the storm has passed and we are left with is a rainbow. In this analogy, a rainbow means a successful messaging. Rainbows are the reflection of light through water vapors, symbolizing communication, to create an array of beautiful colors which is the individual understanding of the message based on personal experiences.
Now this rainy day doesn’t seem so bad with your new found education on communication. Go expand your mind through this stormy day.